Use cases

An MSP client reporting dashboard that shows the service you deliver

Give managed service clients a clear view of their contract and how the service is performing. Bring prepared ticketing, monitoring, and usage data into a dashboard so each account can review its own support trends, recorded availability, and service metrics.

14-day free trial. No credit card required.

CustomerDashboard showing charts and metrics for a customer account

The quarterly review, available before the meeting.

Make support activity visible

Show ticket volumes, resolution times, and recurring categories from your reporting data.

Put service performance in context

Present measured uptime and recorded SLA results for a defined period.

Give reviews a consistent starting point

Clients see the same contract view before the next service meeting.

How it gets in front of customers

Connect the data you already keep, build the report once, and give each account a login.

  1. 1

    Connect prepared service data

    Tickets, availability, and usage from the exports or database you already maintain.

  2. 2

    Build one client service view

    The same structure for every retainer.

  3. 3

    Give each client a login

    They see their contract's figures only.

What customers can see

Built from the records you connect. These are the reports you can build from the records you connect.

  • Open and resolved tickets

    Volume for that client in the period.

  • Resolution time

    The median or other figure your help desk data supports.

  • Recorded availability

    Uptime for the reporting window you define.

  • Usage by month

    The service consumption you already meter.

Reports on top of the tools you already runYour help desk and monitoring tools keep collecting and managing the data. CustomerDashboard presents the client report you prepare from that data.

Questions

Does this replace our help desk or monitoring tools?

No. Those tools keep collecting and managing operational data. CustomerDashboard presents the reports you prepare for each client.

Can clients open tickets here?

No. This is the reporting view. Ticket handling stays in your help desk.

Related: customer dashboards for new services ยท small business customer reporting

Create your MSP client dashboard

Give managed service clients a clear view of their contract and how the service is performing.

14-day free trial. No credit card required.

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